![]() From the "Boot Mode Selection Menu" screen, select Recovery. Press and hold the Volume Down button and Power button (located on the right edge of the device) for approximately 3 seconds then release.ģ. Ensure the device is powered off, and unpluggedĢ. Once you have reset your password you will need to power up your locked phone in a area with Wi-Fi or data service If you have no wifi/data service, the phone will continuously loop asking for the password.ġ. If you don’t know your Gmail address and password, visit > “Need help?”. Before proceeding with an External Reset ensure you know your Gmail address and password.When using this feature everything is deleted from the device.If you are unable to access the phone's menu to perform the standard reset you can attempt an external factory reset. Keep in mind, when using this feature everything is deleted. ![]() ![]() If you experience problems, please try again after a few hours.īefore sending your device in for repair you will need to perform a factory data reset to clear your personal information and so that we can access your device.įactory Data Reset is a tool used to remove everything that was imported, added or installed on the device. You may be unable to check warranty status or submit repairs during this time. We will be performing regularly scheduled maintenance on our website this weekend. ![]()
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